Urgency classification
Three-tier triage against urgency criteria your own practice defines, designed so urgent cases surface first no matter your specialty.
Specialty clinics receive hundreds of fax referrals named only by fax number. Cyphelink reads each one, surfaces the urgent cases first, and hands your staff a prioritized queue. They make every final call.
An administrative workflow tool. Clinical staff make all final decisions.
Inbound referrals arrive as scanned fax documents named only by fax number. There is no way to know which one contains a suspected cancer and which one is a routine follow-up, except to open every single document, one by one.
At hundreds of referrals a day, backlogs grow into the thousands. Time-critical cases like suspected malignancies, unstable cardiac findings, progressive neurologic deficits, and fractures with closing surgical windows wait in line behind paperwork.
No new hardware, no EHR rip-and-replace. Referrals go in, a triaged work queue comes out.
Referrals arrive by inbound fax or a secure, encrypted upload and land in a BAA-covered pipeline immediately. No scanning, no re-keying.
A frontier AI model reads the full document, including diagnoses, symptoms, and provider notes, then classifies urgency against the criteria your practice has defined for its own specialty.
Coordinators see urgent cases first with extracted summaries and the original document side by side, then route, approve, or escalate with one click.
Every referral lands in one of three queues. The design principle is simple: a referral is only ever marked routine when the clinical content and the referring provider agree. And every practice defines its own urgency criteria, so triage reflects your specialty and your standards.
The document matches urgent clinical criteria such as suspected malignancy, unstable cardiac findings, or progressive neurologic deficits, regardless of how the referring provider labeled it.
The provider marked it urgent but no clinical criteria matched. A provider's urgent label is never silently downgraded. A human reviews it.
No urgent criteria matched and the provider didn't flag urgency. Only when both signals agree does a referral wait in the standard line.
Purpose-built for small specialty clinics. Live in days, not months.
Three-tier triage against urgency criteria your own practice defines, designed so urgent cases surface first no matter your specialty.
Reads full scanned referral packets, including handwriting, lab reports, and imaging summaries, then extracts diagnoses, symptoms, and referral reason.
Flags referrals with incomplete insurance, demographics, or clinical documentation before they stall your scheduling team.
Coordinators route approved referrals to the right physician in one click; physicians get a personal queue with full context.
Volume, tier mix, turnaround time, and referral sources. The numbers a practice manager actually asks for.
Inbound faxes flow straight into the triage queue with no manual steps. Secure PDF upload is also included on every plan.
A provider's urgent label is never silently downgraded.
We're partnering with specialty clinics in ENT, cardiology, orthopedics, and neurology. Bring a stack of de-identified referrals to a 20-minute demo and watch them sort themselves.
Please don't include patient information (PHI) anywhere in this form.
Patient data is encrypted everywhere it moves and rests, and every system that touches it is covered by a Business Associate Agreement. Security isn't a checklist we'll get to later. It's the foundation the product is built on.
AES-256 encryption at rest and TLS 1.2+ in transit, for documents, databases, and every connection in between.
Documents are processed by AI running inside our BAA-covered environment, never sent to an outside model provider.
Every view, status change, and routing action is logged immutably and retained for six years.
Databases and processing run in private subnets with no public access, locked down at the network layer.
Strong password requirements with automatic idle logout and hard session limits on every account.
Every clinic's data is isolated at the database layer. Queries are scoped to your clinic by design, not by convention.
Every document is encrypted in transit and at rest and handled end to end under a Business Associate Agreement, with AI inference that never sends data outside the covered environment.
Document-automation platforms target large health systems with enterprise contracts and months of onboarding. Cyphelink is built for the 1–10 provider specialty clinic.
Competitors extract fields and route documents. Cyphelink answers the question that actually matters: which patient needs to be seen first?
No EHR integration required to start. Upload referrals on day one and see a triaged queue the same afternoon.
Transparent monthly plans with documents included. No per-page surprises, no six-figure commitments.
Built alongside the people who actually work the fax queue. Every screen maps to a real step in a real clinic's workflow.